Returns and Exchanges

COVID-19 Safety measures taken by our delivery teams to safeguard against the spread of COVID-19:

  • Daily temperature check
  • Daily screen for respiratory symptoms
  • Practice good personal hygiene
  • Wear a mask at all times

Please Note: There might be slight delays during this period and we apologise for any inconvenience caused.

Overall Policy

Propstation ("we" and "us") is the operator of (https://propstation.online) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Overview

At Propstation, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. We hope that you love your items as much as we enjoyed creating them for you. If you do decide to make a return, simply fill out the Online Return Form and Deliver the item(s) back to us.

2. Returns Policy

We will accept all returns as long as you fill in the Online Returns Form within 7 days after receiving your order. Our Return Eligibility applies for all products in the unlikely occurrence of the following:

  • Replacement for defective item(s) received
  • Replacement for incorrect item(s) received
  • Exchange your item for different size or color (subject to stock availability)
  • Item is not marked as "SALE" (indicated on the product page)
  • Others, if any (subject to approval)

Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer. Only item(s) that are unworn, unaltered, unwashed, unassembled and in its original packaging with label tag still attached can be returned or exchanged. Refer to our return checklist below:

return process

Propstation reserves the right to reject any returns if item does not meet all of the above conditions and if its no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

3. Non-exchangeable and Non-returnable Items

  • Pillows, Bolster, Cushion Covers & Inserts, Bedding Covers, Towels, Mats, Bathroom Accessories and other hygiene related products

4. Refund Amount

As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable, and there is a restocking fee at 25% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price - Delivery Fee - Restocking Fee (25% of Final Paid Price)

While some companies build in return fees into their prices, we charge only when you return. This way, you’re not paying for other peoples' returns or shipping.

5. Returns Process

All we need from you is to fill in our Online Returns Form and wait for our customer service representative to get back to you within 3 - 7 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.

After item is returned to our showroom, your refund will be processed and you will receive an email notification. Please note that it takes 7 - 14 working days for the refund to appear in your PayPal balance or in your credit card account. However, for some banks, it will only reflect in your next monthly statement.

6. Please Note

  • Propstation reserves the rights to withhold any refunds if your original item have not reached our showroom
  • Ensure that return details given are correct and complete
  • Voucher codes cannot be re-issued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
  • We are unable to accommodate any return requests if 7 days have past from the return date
  • In the event that damage occurs in or if you discover any defect, please contact our Customer Service hotline at +65 8949 3602
  • If you would like to leave a comment on your experience or require further assistance, please use the Contact Us form
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