Out of Stock Items

COVID-19 Safety measures taken by our delivery teams to safeguard against the spread of COVID-19:

  • Daily temperature check
  • Daily screen for respiratory symptoms
  • Practice good personal hygiene
  • Wear a mask at all times

1. Out of Stock Items

Your order has been confirmed but you received an "Out of Stock" email or sms notification? We are sorry to inform you that this can indeed happen.

However, we strive to maintain sufficient inventory to meet your needs. In the rare case that a product is out of stock, you will be notified at the time of your order. We will then do everything we can to ensure that your order is fulfilled within 7 - 21 days. You will not be charged until your order has shipped.

1.1 Confirmed Orders

We perform stringent quality checks and if your item is the last piece available that failed our checks, we will cancel and refund the item even if your order was confirmed. You will then received email notification upon cancellation

Unfortunately, at this point in time, we do not usually replenish our stocks once they are sold out. As each designs are made in limited pieces by our local designer's. So grab them when you see them!

1.2 Exchange Orders

While we try our hardest to grant your exchange request, unfortunately, we cannot guarantee 100% availability of your exchange item due to the following reason:

  • When you submit your exchange request online, be sure that your original return item is returned within 3-7 days from the date the exchange order is confirmed. In cases where exchanges go out of stock, we will proceed to refund you back to your original payment method. You will receive an email notification from us once the refund is processed.

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