Customer Care

1. Where Are Propstation Based?

Propstation are based in Singapore (Asia). Find out more on our About Us.

2. Do We Have A Physical Store?

Yes, we are located at 408B Joo Chiat Road, Singapore 427635.

3. Can I Place An Order Outside of Singapore?

Unfortunately, we only shipped and deliver all orders within Singapore mailing address.

4. What Currency Do We Accept For Payment?

The default currency displayed on our website is in Singapore Dollar (SGD) - (S$).

5. Will You Dispose of My Existing Furniture?

No we don't! Sorry for the inconvenient caused. We are still working on this service to serve you better.

6. Do You Offer Customisation?
Yes we do! You can email to hello@propstation.shop or contact us at +65 8949 3602 and be as detailed as you can. Our Customer Happiness team will try their best to see what they can do for you!



7. I Need Help With Home Styling!
Well, you're in luck! We offer a complimentary interior styling advices to all our customers. Simply write in to hello@propstation.shop and our home stylist will be replying to you with free styling tips and recommendation, or feel free to check out our blog or Instagram for some styling inspirations!


8. Do You Have Bulk Discounts For Big Orders?

Yes we do! Discount will vary depending on the size of your project. Simply send an email to hello@propstation.shop with your name, contact number, company name, and more details about your project, we'll get back to you by the next working day!

Rating and Reviws

Want to leave a review for the item you just bought or keen to know what other customers think about an item you've been eyeing.


Say hello to our new "Ratings and Reviews feature! You can leave a review for items that you've already purchased and if approve, the review will be shown under the Review section of each product!

Article Number / Item Codes

1. Our article number / item codes refer to the "SKU Codes" of the each product. Propstation uses article number / item code to identify and track products.

You can find the code for that specific product on the product page.

2. Is My Online Shopping Secure?

At Propstation, your security is our upmost priority. Here are security reminders for a safe. and secure shopping experience with us.

Do not share your informationBeware of individuals or accounts posing as PropstationBeware of phishing / fraudulent websites

1. I'd Like To Delete My Account / Unsubscribe From Mailing List

We're sorry to see you go! If for any reason you would like to do so, simply write in to sales@propstation.online with your account email and our customer service agents will help you with your request.

Have questions on your order? Don't worry, we're here for you!

How To Order
Creating An AccountHow To Place An OrderWishlist/Item ReservationOne Time Password Verification
Managing Orders
Order ConfirmationAmend OrdersCancel An OrdersOut of Stock Items

Payment OptionsPayment SecurityHow To Save/Remove Your Credit/Debit CardGrabPay and Grab PayLaterFavePay Later InstalmentHoolah InstalmentVouchers and Discounts
How To Use A Voucher CodeVoucher Code RestrictionsHow Is The Discount Value Being Applied To My Shopping Cart?Unable To Use Voucher Code

Delivery and Shipping Info
Delivery & Shipping PolicyNo-Delivery ZonesDelivery request and Missed Delivery
Order Status and Tracking
How To Check and Track Order Status
Order and Tracking Status ExplanationsStore Pickup
How To Store Pickup Your OrderHow To Opt For Store Pickup

Return and Exchange PolicyHow To Return Your Items (Exchange or Refund)Non-Exchangeable & Non-Refundable ItemsIncorrect or Defective Item ReceivedReceived A Refund Without Requesting For One

Didn't find the answer to your question on our FAQ? We always enjoy hearing from you and there are several ways that you can reach us.

Enquiry Form:

Fill in the form below and send us your question instead as we aim to response to all queries within 24 hours!

Chat With Us

-COMING SOON-

Email Us:

Sale Enquiry: sales@propstation.online