Frequently Ask Questions

Need Help?

Got a question? We're here to answer! Below are some of our most frequently pondered questions.

1. Where Are Propstation Based?

Propstation are based in Singapore (Asia). Find out more on our About Us.

2. Do We Have A Physical Store?

Yes, we are located at 408B Joo Chiat Road, Singapore 427635.

3. Can I Place An Order Outside of Singapore?

Unfortunately, we only shipped and deliver all orders within Singapore mailing address.

4. What Currency Do We Accept For Payment?

The default currency displayed on our website is in Singapore Dollar (SGD) - (S$).

Have questions on your order? Don't worry, we're here for you!

How To Order

Managing Orders

Vouchers and Discounts

  • How To Use A Voucher Code
  • Voucher Code Restrictions
  • How Is The Discount Value Being Applied To My Shopping Cart?
  • Unable To Use Voucher Code

Delivery and Shipping Info

Order Status and Tracking

Self Pick-Up

  • How To self Pick-Up Your Order
  • How To Opt For Self Pick-Up
  • Return and Exchange Policy
  • How To Return Your Items (Exchange or Refund)
  • Non-Exchangeable & Non-Refundable Items
  • Incorrect or Defective Item Received
  • Received A Refund Without Requesting For One

Didn't find the answer to your question on our FAQ? We always enjoy hearing from you and there are several ways that you can reach us.

Enquiry Form:

Fill in the form below and send us your question instead as we aim to response to all queries within 24 hours!

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Email Us:

Sale Enquiry: sales@propstation.online

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