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FAQ Account

1. Do I Need to Register An Account To Shop?

Registering an account is optional. But we do encourage you to register an account with us to helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

2. How Do I Create An Account?

You can refer to our How To Create An Account for guide.

3. I Cannot Log Into My Account. What Should I Do?

If you have forgotten your account password, click the "Forgot your Password" link on the Login page and follow the procedure to change it. For further assistance, contact us, we will be happy to assist you.

Alternatively you can refer to our How To Reset Password for guide.

4. What Is The Benefits of Registering An Account?

Create an account for access to exclusive areas and services dedicated to our customers. Find out more on our Customer Account Benefits.

5. By Registering, Will I Automatically Receive Updates from Your Newsletter?

No, as there will be an option to choose from upon registering your account.

6. How I Can Delete My Account?

Please contact us. If you wish to cancel your Account with us.

7. Why Do We Use Your Personal Data?

We will use your personal data to create and manage your personal account in order to give you a personalized and relevant experience at Propstation/p>

We will provide you with your order history and details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information. Further we will enable you to save items in your shopping bag, offer you size recommendations and enable you to rate and review the products you've purchased from us.

8. What Types of Personal Data Do We Collect?

Contact information such as:

  • Name, Address, Mobile Number, Email
  • Date of Birth, Gender
  • Country, Account Settings
  • Encrypted Payment Card Information

We will process the following categories of personal data if you make a purchase:

  • Order History
  • Delivery Information
  • Payment History

9.How Long Do We Keep Your Data?

We will keep your data for as long as you have an active Mode Atelier Sg account.

You have the right to terminate your account at any time. If you choose to do so your account will cease to exist and you are being considered inactive. We will keep your personal data in there are any legal requirements and if there is an open dispute. After your account has been terminated your data will be deleted.

Find out more on our Privacy Policy.

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