Delivery & Returns

Shipping & Delivery

At Propstation we aim to keep shipping and delivery as cheap and fuss-free. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as possible. We deliver our orders through our in-house delivery team, and other carefully selected delivery service providers especially for door-step Deliveries. 

Delivery Options & Rates

Our delivery rates are intended to cover the processing of your order, handling and packing the products, and delivery to you. Delivery rates are calculated during checkout. Rates are based on the total value in the order. For more information, check out our Shipping & Delivery.

Additional Notes

- The delivery charge for your order will be calculated and displayed at the 'Checkout Page'.
- Minimum spend is only applicable after discounts and vouchers code have been applied.
- Our delivery time starts from the moment an order is accepted and includes a 24 - 48 hours period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods.
- Appointment for store pickup has to be schedule 1 day in advance.
- Propstation is able to hold your order for a maximum of 3 Months from the earliest date that your order can be delivered from our showroom.

Find out more about our: Shipping & Delivery

Returns & Exchanges

Returns are accepted if returned within 7 days of invoice or from the date you received your order. Simply fill out the Online Return Form and Deliver the item(s) back to us. Our Returns & Exchanges Policy applies for all products in the unlikely occurrence of the following:

  • Replacement for defective item(s) received
  • Replacement for incorrect item(s) received
  • Exchange your item for different size or color
  • Different to image on our official online store
  • Others, if any (subject to approval)

Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.

Non-exchangeable and Non-returnable Items

Pillows, Bolster, Cushion Covers & Inserts, Bedding Covers, Towels, Mats, Bathroom Accessories and other hygiene related products

Additional Notes

- As delivery is a hard cost we incur from logistics, please note that all delivery costs shall be borne by the customer.
- Propstation reserves the rights to withhold any refunds if your original item have not reached our showroom.

Find out more about our: Returns Policy

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