COVID-19 Safety measures taken by our delivery teams to safeguard against the spread of COVID-19:
- Daily temperature check
- Daily screen for respiratory symptoms
- Practice good personal hygiene
- Wear a mask at all times
Propstation ("we" and "us") is the operator of (https://propstation.online) ("Website"). By placing an order through this Website you will be agreeing to the policy below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
At Propstation we aim to keep delivery as cheap and fuss-free. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as possible. We deliver all orders through our In-House Logistic Team. Please note that furniture items are only delivered within Singapore.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
3. What Is Delivery?
Delivery refers to the date on which the order package is out for delivery and will arrive at customer's doorstep. However, this date is usually a general estimation since it is uncontrollable by us and can be delayed by unforeseen circumstances.
4. Available Delivery Options
Our delivery costs are intended to cover the processing of your order, handling and packing the products, and deliver to you. You'll be able to select a delivery method during Checkout. Charges shown below are based on the total value in the order.
|Standard ParcelMerchandise Total: $250-up
||2 - 5 working days
|Small ParcelMerchandise Total: $1-$99
||2 - 5 working days
|Medium ParcelMerchandise Total: $100-$249
||2 - 5 working days
|Large ParcelFurniture Merchandise
||3 - 6 working days
|XL Parcel Custom MadeFurniture
||7 - 14 working days
|Store PickupExcluding Furniture Merchandise
||Contact us to schedule a
pickup date and time at your convenience.
|IG Live Flat RateExcluding Furniture Merchandise
||2 - 8 working days
- Please refer to the item'a product page for the most updated delivery lead time.
- Delivery Time: Monday, Wednesday and Friday within 4.30pm - 10.30pm
- An additional charge of $10.00 for specific delivery time request.
- Our delivery time starts from the moment an order is accepted and includes a 24 - 48 hours period where your items will be processed and dispatched by our showroom or warehouse. Please note this can take longer during our sale periods.
- Due to peak periods and public holidays, there will be slight changes in the delivery day and time.
- Appointment for store pickup has to be schedule 1 day in advance.
- We work closely with our delivery partner to minimize any delays. While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified delivery time frame.
5. Multiple Deliveries For One Order
- Occasionally, your ordered item(s) may be sourced from 2 different places, our physical store and also warehouse, delivery time may vary. We may priorities parts of your order and deliver them separately. In these instances, you will NOT be charged any extra delivery fees.
- In the unlikely occurrence of a wrong item being delivered, please contact our customer service team within 3 days and a replacement will be delivered to you at no extra charges.
6. Number of Packages in Delivery
- If your order is a mix of items "Non-Furniture" and "Furniture", you will receive the items separately on different days due to their delivery lead time.
7. Delivery Arrangements
7.1 Bulky / White Glove Deliveries
- For Bulky / White Glove Deliveries, usually for furniture items, your delivery will be scheduled in advance.
- Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
- For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $25 charge for any last minute changes.
- Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
7.2 Door-step Deliveries
- For Door-step Deliveries, usually for non-furniture items, we will attempt delivery of your order as soon as your order is ready for delivery. The first delivery will be attempted without any pre-arranged schedule.
- We will deliver your order to the door-step of your premise, to you or someone you have authorised (your doorman or receptionist) to receive the order on your behalf.
- No one at home? No worries - you can request to leave at your door or riser when our delivery personnel contacts you upon delivery attempt.
8. Holding of Order
Propstation is able to hold your order for a maximum of 3 Months from the earliest date that your order can be delivered from our physical store or warehouse. If you would like more information, please contact us at +65 8949 3602 or email to firstname.lastname@example.org
- Propstation insures each purchase during the time it is in transit until it is delivered to you. This is to insure the safe arrival of your order.
- All goods you order are insured against damage or theft from the pick-up at our premises until the delivery to the address provided.
10. No-Delivery Zone
Propstation aims to deliver to as many places as possible as we believe everyone deserves access to the latest home furnitures and decor style.
However, due to restrictions and limitations (placed by institutions and organizations), we are sorry to share that we are not able to make deliveries to the following areas in Singapore:
Off-Shore Island ~ Pulau Ubin
Turf Club Avenue
|Singapore Prison Quarters
SATS Inflight Catering Centre 1
Airport Boulevard and All Changi and Seletar Airport Areas
If you work at the above locations, we strongly encourage you to set your delivery address to a location where our drivers can deliver to.