Cancel & Refund

Placed your order but realize you need to make some amendments to your order? Please take note that not all order(s) can be cancel, modify or eligible for refund. To purchase additional items, you must place a new order. For more informations refer to our Return Policy.

1. Cancel or Change An Order

Unfortunately, the following changes and cancellations are no longer possible once you have completed checkout:

1.1 Change Order
  • Payment methods
  • Promotion or discount application
1.2 Cancel Order
  • Items cannot be canceled if order status have been fulfilled.
  • Items cannot be canceled if they have already been processed for shipping or delivery.

Note: We recommend cancelling your order before proceeding to place a new order with the correct details.

1.3 Change Delivery Address
  • If you realized that you've made a mistake with your address, you can change/edit within the same day you made the order or the order has not been fulfilled. After which, you won't be able to make any changes.

You can check your order status HERE and find out on how to Change or Cancel An Order.

2. Cancellation Timeframe

  • The timeframe for cancelling an order has to be within the same day of your order purchased.
  • If more than 1 day have passed since you placed the order, chances are that your order has already been packed, shipped or fulfilled.
  • If your order was placed within the hour, call us up at +65 9163 2939 (Monday to Friday: 10am-9pm, Saturday to Sunday: 10am-6pm).

3. Promotion & Cancel Order

  • If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your Order Total will be recalculated and Credit/Debit Card rate charges may apply.
  • However, if an item from your order is canceled by us for any reason and you have already received your promotional or discounted item, the promotion or discount will remain in effect.

For more informations read on our Payment & Pricing.

4. Order Refund

Unfortunately not all order or cancel order are eligible for refund or full refund. We apologies if your order item(s) or our online services does not satisfy you. Do sent us your feedback on the area that we can improve.

However, you can fill up the online form to request for a refund. Refer below on our Refund Policy.

4.1 Refund Situations
  • When ordered items aren't available or out-of-stock(s).
  • When cancelling order within the timeframe.
  • When receiving an faulty item(s) or don’t match the description stated.
  • When shipping and delivery timeframe took longer then stated.
  • When order found or was fraudulent.

5. Receiving Refund & Refund Timeframe

  • All refund funds will be credited to the original payment method made upon checkout.
  • A refund will usually takes 3 to 7 working days to be credited to your card.
  • The Total Funds to be refunded will depends on the order status and policy.
  • The Handling Costs will not be refunded for any order(s).

6. Refunded Funds

6.1 Cancel Order Refund
  • Cancellations made within the same day of order purchased will be 100% fully refunded (excluding non-refundable handling costs).
  • Cancellations made after 1 day or more and order status has not been fulfilled Credit/Debit Card rate charges will be deducted from the Total Order.
  • 100% fully refunded for ordered item(s) out-of-stocks, shipping and delivery timeframe longer then stated and order found or was fraudulent. (including non-refundable handling costs).
  • For order that has been fulfilled and shipped: Credit/Debit Card and Shipping and Delivery rate charges will be deducted from the Order Total.
6.2 Return Order Refund
  • For receiving faulty item(s): 100% fully refunded (excluding non-refundable handling costs).
  • For return order made within the same day of order received Credit/Debit Card and Shipping and Delivery rate charges will be deducted from the Order Total.

7. Credit Card Authorization

When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.

If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. Here are estimated timeframes for some common payment methods:

Payment Type Time Required
Debit Card 24 - 72 hours
Visa or Master Card 6 days
American Express 6 days
Diners Card 9 days
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